Visitor
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1 Message
Problems with my xfinity aap
The xfinity app does not show tabs like services, wifi, etc. It only shows taba like overview and account. This happened when a tech rep changed the modem last week Saturday.
In the overview it shows there is a bill that's is past due...but I have already paid the bill..so I don't know where the issue lies..
I cannot unlink my old deactivated account. Anytime I try to click on unlink, it shows something went wrong.
Honestly, I have tried contacting the customer support..but its so frustrating that I can't go past the machine...and xfinity assistant is useless and of help.
XfinityAlyssaA
Official Employee
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2.2K Messages
5 months ago
Good evening @user_xx9ift, and thank you for reaching out to our Community Forums team, we appreciate it. I'm sorry to hear about your XFINITY app issues and our team is happy to help troubleshoot. Have you tried uninstalling and reinstalling the app? Have you tried clearing cache and cookies?
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user_thea18
Visitor
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2 Messages
3 days ago
I am having the same problem and frustration. The agents aren’t helpful. Keep referring me to an open ticket they have created. But no resolution. It’s ridiculous. Terrible customer service.
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