1 Message
Red exclamation
When launching app, red exclamation stating Try connecting to cellular data to access app. I turn off wifi, app responds unable to use cellular with this app turn on wifi. App is not working. I can't check to see how many devices connected on my network. My internet is working fine
nstr24
Visitor
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1 Message
1 month ago
I'm having the exact same problem. I uninstalled and reinstalled the app, cleared cache, and the app is still not working.
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user_uif3c3
2 Messages
1 month ago
Same problem. This happened a few months ago and it was out for weeks then suddenly started working again.
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sctm
New Poster
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6 Messages
1 month ago
Me too getting same error message, tried cellular data, same error. Uninstalled and reinstalled app, same error. TV working. Internet working. Can log in to website, but not the app.
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user_uif3c3
2 Messages
1 month ago
It is working again. I logged in to my Xfinity account online without the app. Everything looked right. Then checked the app again and it was working. Not sure if that made a difference.
2
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XfinityVictor
Official Employee
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1.2K Messages
1 month ago
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