1 Message
Red exclamation
When launching app, red exclamation stating Try connecting to cellular data to access app. I turn off wifi, app responds unable to use cellular with this app turn on wifi. App is not working. I can't check to see how many devices connected on my network. My internet is working fine
nstr24
Visitor
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1 Message
3 months ago
I'm having the exact same problem. I uninstalled and reinstalled the app, cleared cache, and the app is still not working.
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user_uif3c3
2 Messages
3 months ago
Same problem. This happened a few months ago and it was out for weeks then suddenly started working again.
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sctm
New Poster
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6 Messages
3 months ago
Me too getting same error message, tried cellular data, same error. Uninstalled and reinstalled app, same error. TV working. Internet working. Can log in to website, but not the app.
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user_uif3c3
2 Messages
3 months ago
It is working again. I logged in to my Xfinity account online without the app. Everything looked right. Then checked the app again and it was working. Not sure if that made a difference.
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XfinityVictor
Official Employee
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1.4K Messages
3 months ago
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user_wkk228
15 Messages
9 days ago
I'm suddenly having this same issue. I've upgraded the app the most recent version, tried deleting and reinstalling, etc. It won't work with wifi turned on (get the message telling me to try cellular data) and it won't work with cellular data (get a message that I'm not connected to the internet - which I most certainly am -- everything else on my phone works fine).
Tried logging into my account via the web instead of the app - still no difference - can login fine.
And the app is clearly getting network signals because it's sending me my Two-Factor Authentication request just fine even though it says it can't connect.
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