Reinstall Xfinity secure profile, iOS

Oh, no! We never want to see you having trouble connecting to the Hotspots. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?

To send a "Peer to peer" ("Private") message:

Click "Sign in" if necessary

-Click the "Peer to peer chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

Having same problem. After an iPhone restore, the secure login profile was deleted. When I click Update Secure Profile in the Hotspots app it says “No Updates Available. The secure profile is up-to-date on your device.” But there is no secure profile on my device anymore and I have to log in every time I try to use a secure XFINITY Wi-Fi spot. 

Tried the link in an old web page, https://prov.wifi.xfinity.com/, but got a 404 error message. 

Hello @JJJGH Thank you so much for taking the time to DM us. Due to account security, we are limited on access to your Xfinity Mobile Account here on Social Media and we do recommend reaching out to our experts to ensure your concern is resolved. You can reach them by texting or calling 1 (888) 936-4968. You can also chat with an expert here  https://www.xfinity.com/xfinityassistant/?channel=xMobile

@Menthol Are you still having trouble? Could you please send our team a direct message with your full name and full address?

• Click "Sign In" if necessary

• Click the "Direct Messaging" icon or https://comca.st/3LmIEtl

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Was this ever resolved? I am having the same issue. When I try to install the profile from the web it says invalid profile and when I try to install from the HotSpots app nothing happens. 

Ok, I finally got it from the web. I turned off wifi and installed over cellular and it worked!

What’re at on the web? Page link please. 

@maugustus​ what website did you use to load the profile? Please share!