The Xfinity TV Remote App is no longer available. If you still have it on your device, you may see missing content, blank screens, error messages, and/or information about upgrading to X1 service (even if you have X1), depending on which operating system their phone uses and which functions you attempt to use.
The good news is that almost all of the content and functionality in the Xfinity TV Remote App for scheduling DVR Recordings, Viewing Program listings and more has been incorporated into the Xfinity Stream App.
To control your mother's TV, this functionality is available by using our Web Remote. Just access http://remote.xfinity.com on your phone, tablet, or computer's web browser (such as Chrome, Safari, or Edge).
If you'd like to create a shortcut on your Apple iOS or Android mobile device, I have provided some instructions below, which may vary a bit depending on the device you're using.
Creating a shortcut on an iPhone or iPad
Launch Safari on your iPhone or iPad.
Navigate to remote.xfinity.com
Log in with your username and password. If you wish, check the box to "Stay Signed In."
If prompted, choose the TV Box you'd like to control
Tap the Share icon (the square with an arrow pointing out of it) at the bottom of the screen.
Scroll down to the list of actions and tap Add to Home Screen.
Name the Shortcut and tap Add. You should now have an icon that you can tap to access the web remote quickl!
Creating a shortcut on an Android phone using Chrome
Launch Chrome app.
Navigate to remote.xfinity.com
Type your username and password. If you wish, check the box to "Stay Signed In." to make it faster to access next time
Tap Menu icon (3 dots in upper right-hand corner) and tap Add to home screen.
Click Install as an App or Create Shortcut and follow the prompts to Install or Save.
You should now have an icon that you can tap to access your web remote quickly.
Why did xfinity get rid of this app? The web remote has none of the functionality of the app. All it is is the same as a remote control. Please let the powers that be know this app needs to be restored. Why get rid of such a useful app for people? We pay more and more and get less and less service.
user_pfhbzb Hi there! Thanks for taking the time to reach out to us. On December 18, the Xfinity TV Remote app was decommissioned and removed from the Apple Store and Google Play. It is no longer available for download.
However, as of December 19, customers who still have the app on their mobile devices should be able to use it as they would normally. If you have the TV Remote app on your device, you should still be able to use it.
Note: The app may need to be refreshed (closed and reopened) for it to work properly.
We hope this information helps. Let us know if there is anything else we can do for you. We are here to help!
The Xfinity TV Remote app is retired. It has been removed from the Apple Store and Google Play, and is no longer available for download. If you have the app installed on your mobile device, you will be unable to use it. You may find the app non-functional and/or may encounter various error messages when attempting to use it.
As an alternative to the Xfinity TV Remote app, you can use the Xfinity Web Remote for Xfinity X1, which is available on xfinity.com on any mobile device. The Xfinity Web Remote has many of the same features as the Xfinity TV Remote app did. Please note that the Web Remote is not compatible with Xumo Stream Boxes.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBecker
Official Employee
•
519 Messages
4 months ago
Hi @user_pfhbzb -
The Xfinity TV Remote App is no longer available. If you still have it on your device, you may see missing content, blank screens, error messages, and/or information about upgrading to X1 service (even if you have X1), depending on which operating system their phone uses and which functions you attempt to use.
The good news is that almost all of the content and functionality in the Xfinity TV Remote App for scheduling DVR Recordings, Viewing Program listings and more has been incorporated into the Xfinity Stream App.
To control your mother's TV, this functionality is available by using our Web Remote. Just access http://remote.xfinity.com on your phone, tablet, or computer's web browser (such as Chrome, Safari, or Edge).
If you'd like to create a shortcut on your Apple iOS or Android mobile device, I have provided some instructions below, which may vary a bit depending on the device you're using.
Creating a shortcut on an iPhone or iPad
Creating a shortcut on an Android phone using Chrome
I hope this helps!
(edited)
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XfinityAirelle
Official Employee
•
2.5K Messages
3 months ago
However, as of December 19, customers who still have the app on their mobile devices should be able to use it as they would normally. If you have the TV Remote app on your device, you should still be able to use it.
We hope this information helps. Let us know if there is anything else we can do for you. We are here to help!
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user_i25thn
1 Message
27 days ago
Xfinity stream app does all the same things plus more like seeing your recordings
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