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Saturday, March 15th, 2025 4:43 PM

Rep

Xfinity app goes to old non-native account

Official Employee

 • 

1.2K Messages

18 days ago

Hi there, @user_502kmt! Thanks for reaching out to us here on the Community Forum! Is this something that just start happening or has this always been the case? You can verify your XFINITY ID for your current account here : XFINITY ID Lookup tool if for any reason you find there is an ID that you cannot access, you can reset the password here : XFINITY Password reset and details on how to link accounts are located here : Link, unlink, and switch between multiple XFINITY accounts

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