user_4or158 Hello there! Thank you for taking the time to reach out to our Xfinity Community Forums Team regarding alternatives to the Xfinity Remote App. At this time, we don't have a replacement App, but we do have a web-based platform. Please feel free to let me know if there are any other questions I may answer for you!
user_41dlm6 I'm sorry to hear about your broken remote! Here are a few options to get a replacement:
Visit an Xfinity Retail Store: You can exchange your broken remote for a new one at any Xfinity Retail Store.
Order Online: If you're an Xfinity X1 or Flex customer, you can order a new remote to be shipped to you via UPS through the Xfinity Assistant.
Use the Xfinity App: The Xfinity app offers 24/7 support and can help you manage your Xfinity services, including ordering a new remote.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_j47ecr thanks for posting on our community forums for assistance. We can help request a new remote. Could you please send our team a Direct Message with your name and service address? Our team can help.
To send a Direct Message:
Click "Sign In" if necessary
• Click the "Direct Messaging chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityKassie
Official Employee
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1.7K Messages
3 months ago
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user_j47ecr
Visitor
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1 Message
14 days ago
My remote stopped working. I need a replacement.
1
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