Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_dc3edd
1st Topic

Visitor

 • 

3 Messages

Monday, August 30th, 2021 12:13 AM

Closed

restart router when not at home

i am away from home for a few months.  I monitor my thermostat and cameras.  I was told to unplug and then plug in my router-modem.  Is there a way to do this when not at home?

Question

 • 

Updated 

3 years ago

2.3K

1

0

Was this helpful?

XfinityJosephA

Official Employee

 • 

1.4K Messages

3 years ago

Hello, @user_dc3edd, I hope your time away is going well. You can reset your modem from the Xfinity My Account app. Do you have the app? From the app if you go to the Internet section you can select “Troubleshoot” to reset your modem. This might not work in all situations, but I would give this a try! 

4

0

user_dc3edd

Visitor

 • 

3 Messages

@XfinityJosephA This did not work.  I have ordered a device on Amazon that may work.  It automatically turns on the modem when it senses a power disruption.

3 years ago

0

XfinityJosephA

Official Employee

 • 

1.4K Messages

Wow, that is a cool device and capability. I hope this works well! Thanks for giving the app a try. In scenarios where the modem is offline or there's no power the app is less ideal. Is your modem offline for a power issue or another issue at the moment? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_dc3edd

Visitor

 • 

3 Messages

I bought the ezOutlet3 on Amazon.  It claims to do an automatic reset of the the modem when it senses no internet.  The xfinity app did not work.  My other thought was a timer that every night would turn off and then turn on and cause the modem to reboot.

3 years ago

0

XfinityChelseaB

Official Employee

 • 

1.2K Messages

Thank you for letting me know, I appreciate it! Since the self-service options are not working for you, then we can try to restart the modem from our end! If you could send our team a private message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you!

 

To send a Private Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a live chat.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

forum icon

New to the Community?

Start Here