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ctminime
1st Reply
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Regular Visitor

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7 Messages

Friday, March 1st, 2024 12:56 AM

Closed

Screen rotated while chatting with agent and kicked me out

I was using the xFinity app to chat with a live agent about a billing problem. I then did the most unconscionable thing by letting my hand drop to my side causing my screen to auto-rotate. I then brought the screen back vertical and there I was back at the most horrible [Edited: "Language"] AI, the xFinity Assistant, my chat with the agent GONE. No matter what I did, I couldn't get back to the agent chat even though the app kept giving me notifications that the agent was still sending me messages... BUT I COULDN'T SEE THEM. Again, no way to get back to the chat. So, I was stuck with the [Edited: "Language"] xFinity agent AGAIN to get my way back to an agent and what does that [Edited: "Language"] do? Says this:

"It appears you've had a recent chat that didn't end completely. Would you like me to try and close that one out so you can start a new one?"

So, the [Edited: "Language"] xFinity Assistant KNOWS that there is an open, on going chat and the only option it gives me is to "Start New Chat".

[Edited: "Language"]

This is honestly a new level of horrible, even for Comcast. I would rather wait on hold on phone for 20 minutes than deal with this [Edited: "Language"]. [Edited: "Inflammatory"]

Seriously, if I had an ISP option that provided even a QUARTER the bandwidth I can get with Comcast, I would switch today. [Edited: "Inflammatory"].

Question

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Updated 

9 months ago

 • Edited

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XfinityJeniece

Official Employee

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2.4K Messages

9 months ago

Hey there, @ctminime thanks for reaching out through Xfinity Forums regarding your issues with the chat. I can see how that would be frustrating, and we definitely do not want to lose you as a customer. Were you able to get your billing concerns resolved?

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ctminime

Regular Visitor

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7 Messages

Not entirely. I was told that switching automatic payment methods doesn't allow for the bank account discount (instead of a credit card) to take effect and instead I have to terminate the automatic payments and then re-register to get the discount. Haven't had a chance to jump through that extra hoop yet. Why it is even necessary is completely beyond me!

9 months ago

0

ctminime

Regular Visitor

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7 Messages

And yet another problem that makes this even more infuriating. Trying to change my billing on the website and I get this:

Access Denied

You don't have permission to access "http://payments.xfinity.com/autopay" on this server.

Reference #18.1e34d517.1709874337.141b3f26

I bet it will work in the app... SO inconvenient. I hate being forced to do something on a phone app with a tiny screen. I much prefer a big monitor an a keyboard. Again, If I had a single other option for internet that offered even a quarter of the speed I get from Comcast, I would switch. But as I got censored in my original post, I am sure I will get censored again here... If it were not for Comcast's anti-competitive, anti-consumer practices, I would be able to get fiber internet at my house. But nope... The company that is putting Fiber in all around my area is ONLY doing it where Mediacom is, not where Comcast is.

9 months ago

0

ctminime

Regular Visitor

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7 Messages

9 months ago

Good to know that Comcast sensors criticism about their products and the company. FYI, I never actually used a swear words, just acronyms. And just because something is inflammatory about a company doesn't make it untrue.

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CCJessie1

Retired Employee

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5.9K Messages

@ctminime​ Any use of inappropriate language in any form (abbreviated or otherwise) will be removed/edited due to Xfinity Forum Guideline and Xfinity Forum Acceptable Use Policy violations. We ask that you please review those documents thoroughly as repeated violations could result in a user's Xfinity Forum posting privileges being revoked. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. Thank you in advanced for your adherence. 

9 months ago

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