Visitor
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1 Message
Security tab
The security tab on the bottom row of my xFinity app on my iPhone has disappeared. This is the tab we used to view the security cameras. The only tabs that appear now are "Overview" "Services" "Wifi" and "Account". Previously, there was one that says "Security".
The cameras are still working, because we are getting notifications on our phone when there is motion. However, when we click on the notification, it just takes us to general page of the xFinity App (it should take us to a live view of that camera), and there is no way to see the actual camera. I'm not sure exactly when this happened, but it was definitely in the past few days. I have uninstalled and re-installed the app, and nothing has changed
EG
Expert
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111.4K Messages
1 month ago
The concern is not "Community Center" help related............ Topic moved here to the proper help section for assistance.
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XfinityRichard
Official Employee
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2.1K Messages
29 days ago
Hi there, @user_m9smym ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry to hear that you are not able to see your cameras now on the APP. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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