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user_3pzmeg
1st Topic

Visitor

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4 Messages

Sunday, September 28th, 2025 11:35 PM

Closed

“Something went wrong.” - App

I have cleared cache, uninstalled, and confirmed everything is up to date. I am unable to set up the home internet I signed up for today.

Question

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Updated 

10 months ago

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XfinityAlfonso

Official Employee

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2.7K Messages

10 months ago

Hello user_3pzmeg thanks so much for tkaing the time and reaching out here via our Xfinity Forums! Is this still a concern for you? When using the Xfinity App, when are you seeing this message? Have you already set up your Xfinity ID/password, and can log in successfully? 

 

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user_3pzmeg

Visitor

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4 Messages

Yes, this is still an issue. I have already set up my ID/password. The error occurs as soon as I log into the app.

10 months ago

0

XfinityDena

Official Employee

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4.5K Messages

Is the account currently active? Are you waiting on any equipment @user_3pzmeg?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 months ago

0

user_3pzmeg

Visitor

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4 Messages

The account is active, and I am not waiting on any equipment. 

10 months ago

0

user_3pzmeg

Visitor

 • 

4 Messages

The account is currently active, and I am not waiting on any equipment.

10 months ago

0

XfinityDena

Official Employee

 • 

4.5K Messages

@user_3pzmeg 

 

Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

10 months ago

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