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Colivia09
1st Topic
1st Like

1 Message

Monday, April 29th, 2024 8:48 PM

Closed

Sorry, that didn’t go as planned.

I’m trying to active my wifi and the app keeps giving me error message “Sorry, that didn’t go as planned.” Router is blinking white like it should be.

Question

 • 

Updated 

3 months ago

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HomeMadeJargon

1 Message

7 months ago

Same this way… I paused the device earlier this morning and now I can’t get back into the app. I am consistently receiving the same error message for hours on end. Chat is a joke and Customer Service is even a bigger joke. I don’t know what to do and This is the computer that I work from daily So if anyone could help, I would greatly appreciate it🙏🏾

1

0

XfinityTony

Official Employee

 • 

1K Messages

@HomeMadeJargon
Recently there was an issue preventing some customers’ ability to log into or launch the Xfinity app. We resolved this issue; however, you may need to sign out of the app altogether and then sign back in to access your account. You should be able to access and manage your account online at xfinity-dot-com. We apologize for any inconvenience and thank you for your patience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

Shanibug13

1 Message

7 months ago

Also having this issue. I even un-installed the app and reinstalled it. 

1

0

XfinityJanelle

Official Employee

 • 

1.3K Messages

Hi @Shanibug13 Recently there was an issue preventing some customers’ ability to log into or launch the Xfinity app. We resolved this issue; however, you may need to sign out of the app altogether and then sign back in to access your account. Please let us know if you are still seeing an issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityGabby

Official Employee

 • 

1.5K Messages

7 months ago

Hello, @Colivia09. Thank you for reaching our team on our Forums page, sorry to hear you're experiencing issues with activating your equipment we can certainly hlep. Please send a DM with your full name and full service address. 

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

0

0

user_ekpu7h

1 Message

4 months ago

I am currently experiencing this issue. It has been going on intermittently for months. All attempts to activate the router fail because I can’t access the app. I work from home consistently and this has derailed me more than a couple of times. So frustrating, currently on hold and have been on the phones for hours today. The wait is currently more than 40 minutes and has been for several minutes. Feeling helpless.

1

0

XfinityAntoine

Official Employee

 • 

1.4K Messages

Thanks for reaching out, user_ekpu7h! Helpless is something we never want you to feel. I'd be more than happy to help you with your internet issues. In order to get started can you, please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

--

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3lv0gXz

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

0

user_wiquk8

1 Message

3 months ago

The issue’s back. Getting that same message when I try to log into the app

4

user_mtnkj5

1 Message

Glad to hear someone else is having this problem right now. I have been trying to set up my internet for hours and there is no other way than through the app.

3 months ago

0

user_pxte0w

1 Message

I have the same issue

3 months ago

0

XfinityMarcos

Official Employee

 • 

1.9K Messages

Hello user_wiquk8, error messages are never fun to run into, but I have your back. I want to make sure we're on the same page, and go down the best path for a resolution. What type of message are you seeing? Can you please provide a few more background details regarding what you're trying to do on your end? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

XfinityEmilyB

Official Employee

 • 

1.7K Messages

@user_pxte0w Welcome to our community forum! You've reached a team of experts and we are happy to help with any questions or concerns you have regarding your Xfinity experience. Can you elaborate on the issue you're having? What troubleshooting steps have you tried so far? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 months ago

0

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