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user_xkpeiy
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9 Messages

Thursday, March 6th, 2025 3:12 PM

Speed check in app will no longer work. Always comes up with Something went wrong

Speed check in app will no longer work.  Always comes up with Something went wrong 

Question

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Updated 

15 days ago

132

5

EG

Expert

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109.5K Messages

29 days ago

Concern moved here to the Xfinity App help section for assistance.

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user_xkpeiy

9 Messages

29 days ago

Any help on getting the speed test app to work?

1

user_xkpeiy

9 Messages

Always comes up with Something went wrong.  Saying this for three days

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29 days ago

GhostlyLurker

4 Messages

28 days ago

I started having this problem with it saying it's not available try again within the last few days now. Glad to see that it's not only me.

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XfinityThomasC

Official Employee

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2.4K Messages

Hello, @GhostlyLurker 

Can you provide a timeline of when this issue began? Have there been any recent changes in your network or service? 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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26 days ago

0

GhostlyLurker

4 Messages

Started roughly last week just like OP states. The test starts and says there's no outages in my area but when it starts to run the speed test for my XB8, it immediately says,  something went wrong. It gives two options to either try again which doesn't work or continue testing all devices on the network without testing the speed to the xb8.

(edited)

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26 days ago

0

XfinityPeterH

Official Employee

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1.8K Messages

 

GhostlyLurker thank you for letting us know and for the details. Are you able to try running a speed test from this site? https://speedtest.xfinity.com

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

GhostlyLurker

4 Messages

Yes I can just not from the one in the Xfinity App that tests the XB8 directly.

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25 days ago

0

XfinityAmandaB

Official Employee

 • 

2K Messages

 

GhostlyLurker Thank you, we did do a new speed increase last week, I believe it was on the 6th. Normally these updates smoothly and do not cause any issues, but a modem reset may be needed if you are not able to test the speed currently. Have you unplugged the modem from the power since this started by chance? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

XfinityJustinC

Official Employee

 • 

1.1K Messages

27 days ago

Hello, @user_xkpeiy thank you for taking time to create a post. You've contacted the right place for assistance, and would like to help with the Xfinity App speed test issue. I just pulled up the Xfinity App on my mobile device (iPhone 15), and was able to complete a speed test. 

I did have a few questions to see if you had attempted any of these steps: 

- Clear your devices cache/history

- Uninstall and reinstall the Xfinity App

- Have you attempted to run a speed test from our website, when logged into your account: https://www.xfinity.com/overview (do you get the same something went wrong message)

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user_d13ff2

Visitor

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2 Messages

@XfinityJustinC​ I have completed steps above but still get "Something went wrong" error every time I run speed check in app. I can run from Xfinity site but does not give speed to gateway, only speed to device. Ever since Xfinity upgraded their speeds last year my speed tests consistently start very low and on two or three attempts it works its way up to the speed I should have (2gbps). Prior to the upgrade my speed tests almost always were a bit above my plan speed. Not sure what Xfinity is doing, but it seems shady.

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27 days ago

user_1b7196

Visitor

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7 Messages

Wow, my experience is almost identical to yours. This forum has always helped me get a resolution so I think we should be able to get to the bottom of this. I made another post before seeing this one.

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27 days ago

XfinityRay

Official Employee

 • 

2.7K Messages

Thanks for trying those steps and letting us know you see the same error, user_d13ff2. Let's check further on the app by accessing your account. We want to get the speed test issue figured out and also find out why you are getting slow speeds.

Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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25 days ago

0

user_r2wnto

1 Message

15 days ago

I have noticed many strange things since the Firefox 136.0.2 64bit update a week or two ago.

I get the ONETRUST page with tiny type talking about cookies and no speed test.

But the xfinity speed test works fine on chrome.

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