1 Message
Storm Ready WiFi can't be removed from app
Several months ago I installed storm ready wifi. It worked great and we had internet throughout a power outage. Shortly after, my Gateway bricked and had to be replaced, but the storm ready wifi was no longer connected. When I try to remove the device from the app, nothing happens. Xfinity replaced it with a new storm ready wifi, but I cannot install it until I can remove the old one, which the app will not allow me to do. I spoke with tech support on chat for an hour and they gave up and sent me back to the Xfinity store. At the store they had no idea what to do and said that my account doesn't even show I have a storm ready wifi. I see in the forums that many other people have had this same issue, but I have not been able to find a solution.
Lenny1956
Visitor
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7 Messages
2 months ago
I have the same issue, no help from Xfinity and I am out 325 bucks for a device that don't work and by the way Internet here has been down for 2 week, they have no idea whats going on.
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XfinityBillie
Official Employee
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3.2K Messages
2 months ago
@user_437bjn Thank you for taking the time to reach out to us here on our Xfinity Forums. I can understand the frustration if you have been unable to remove the old Storm Readxy Wi-Fi device to activate the new one. Our team can definitely assist you with this request and help to get everything working! To get started, please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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