Visitor
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1 Message
Storm-Ready Wifi Not Working after Move
Storm-ready Wifi was working correctly before moving and acquiring a new gateway for the new location. I am trying to follow the troubleshooting tips and remove the device via the Xfinity app without success.
XfinityDemitrius
Official Employee
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1.6K Messages
2 days ago
Hey @athenshellas, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the activation and transfer of the Xfinity Storm-Ready WiFi device. I would be more than happy to offer my assistance looking into this further for you.
I see that within your posting, that you recently transferred services and acquired a new modem. Do you still have possession of the old modem? As the Xfinity Storm-Ready WiFi device may be linked to the old one still, it will experience issues associating with the new modem. All we would need to do is get the old Xfinity xFi Gateway online/activated, remove the Xfinity Storm-Ready WiFi device, then activate the new Xfinity xFi Gateway, then everything should be good to go.
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