1 Message
That didn't go as planned error
Tryinf to activate new service tru the app. I have a xfinity modem but it is not activated yet
1 Message
Tryinf to activate new service tru the app. I have a xfinity modem but it is not activated yet
XfinityBenjaminM
Official Employee
•
1.6K Messages
1 year ago
@user_fynrud Hello! Thank you for reaching out to us here on our Community Forum. We are sorry that you're having some issues getting your modem activated and we can definitely assist you. Can you please send us a Direct Message with your full name and address? Here are instructions on how to send us a DM in case you need them:
Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We look forward to hearing from you.
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