Txt message

user_uagokh Hello, and thank you for reaching out via our Xfinity Community Forums! Receiving a text like that would be incredibly concerning, especially when you know you've been making your payments! We absolutely understand your worry and want to get to the bottom of this for you immediately. Please send us a direct message with your name and service address so we can securely access your account and research this collection notice right away.

 

To send a "Direct Message":

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

We're here to help clarify this situation.