Visitor
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1 Message
Unable to Access Xfinity App due to old address being Default Account -- Can't switch Default account
I am trying to access the Xfinity App to install a new modem. I can't access the app as an old address is my default account. When I try to switch the default account to my current address, I get the following error, "We were unable to change your default account at this time. Please try again later."
XfinityRay
Official Employee
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2.8K Messages
13 days ago
Hi there, user_n8tny9! Thanks for moving with our service! We would be happy to further help with getting the modem activated.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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