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user_d2fc3d
20th Anniversary celebration
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Visitor

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8 Messages

Thursday, March 7th, 2024 5:40 PM

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Unable to pay bill - app won't accept CVC number

The Xfinity mobile app is not allowing me to enter the CVC number for my payment card. It keeps erring and indicating that the only numeric characters are allows in that field. I am, however, only typing numeric characters. Something in that form field is broken making it impossible to submit payment. I will try online via the computer. 

Question

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Updated 

9 months ago

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user_d2fc3d

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8 Messages

9 months ago

Payment online via computer worked. This is an issue only on the mobil app it seems.

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XfinityKassie

Official Employee

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1.3K Messages

@user_d2fc3d Good morning! Thank you for taking the time to reach out to our Community Forums Team. I can definitely see how not being able to update your payment method would be frustrating. I'm glad to see you were able to get it to update on the website. I'd like to be able to assist you in getting your App working. Before we get started, may I ask any troubleshooting steps you have tried with the App? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 months ago

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