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user_anvg2w's profile
user_anvg2w
1st Topic

2 Messages

Thursday, August 15th, 2024 8:15 PM

Unable to set port forwarding

I am experiencing an issue accessing the Port Forwarding option within the Xfinity App. I am receiving an error message stating "Something unexpected happened." I require assistance in resolving this matter as I am in need of this service.

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3 months ago

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XfinityMarcus

Official Employee

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996 Messages

3 months ago

user_anvg2w thank you for using the Community Forums page to reach out. Let's look into your port forwarding concern. Was this a feature you previously had turned on?

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user_anvg2w

2 Messages

Hello @XfinityMarcus,

I previously did not have port forwarding enabled on my Xfinity gateway. However, when I attempted to enable port forwarding using the Admin tool, it was unsuccessful. Is it necessary to use the app to enable port forwarding? When I tried using the app, this message appeared on my screen. I even factory reset my WI. Fi. Router and even unplugged it for 1 hour. But this screen always shows up every time.

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3 months ago

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XfinityLinda

Official Employee

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1.4K Messages

@user_anvg2w Sorry for the trouble with the Xfinity app. Here: https://www.xfinity.com/support/articles/xfi-port-forwarding is an excellent article about port forwarding. It will walk you step-by-step with the available options. 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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user_i3bb7q

1 Message

@XfinityLinda​ you did not read OP's post....he already went to the options per the instructions you sent, but it says "Something Wrong Happened". thats the issue for MANY of us....the Xfinity App is broken and does NOT load the Port Forwarding options. thats what needs to be fixed.

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3 months ago

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