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dc6226
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6 Posts

Thursday, October 2nd, 2025 1:31 AM

Unknown error occurred Xfinity app

can’t use Xfinity app due to an “unknown error”. Received Xfinity pro WiFi extender. Trying to activate device, but can’t due to error.

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4 months ago

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XfinityQue

Official Employee

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463 Posts

5 months ago

 

dc6226 Hi, and thanks for reaching out. I can help you with trying to obtain the application. What device are you using while attempting the download? 

 

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dc6226

Visitor

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6 Posts

@XfinityQue​ I’m using my iPhone using the Xfinity App to try to activate 

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5 months ago

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XfinitySean

Official Employee

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489 Posts

Thanks for providing that info! Do you receive the error when opening the app, signing in, or when trying to start the activation process? Also, have you already tried uninstalling and reinstalling the app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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dc6226

Visitor

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6 Posts

I’ve uninstalled reinstall. Happens after logging in, then can’t get any further than the “something went wrong. Try again screen”

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5 months ago

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XfinityJeff

Official Employee

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670 Posts

Good morning @dc6226, and thanks for the update on the error. Just to clarify, using the Xfinity app are you able to do other things in the app like see the modem and the devices connected to the Wi-Fi, but when you try and activate the extender, that is when the error comes up?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 months ago

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dc6226

Visitor

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6 Posts

I can’t do anything in the app. Just a “something went wrong” error and can’t do anything

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5 months ago

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user_truejayhawk

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2 Posts

4 months ago

Commenting that I've had the same exact issue for about a month now. 

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