Visitor

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2 Messages

Monday, June 8th, 2026 4:14 PM

Update Xfiniti app

Today I'm unable to use this app because I am being told that my phone no longer supports this app. I have a Galaxy S9 that works just fine. How can I get back to using this app.

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Official Employee

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3.4K Messages

3 days ago

Hello, @user_us12kf sorry for the inconvenience of being told the Xfinity App is not supported by your Galaxy S9. Can you tell me what version of Android is running on your phone? The Xfinity App requires 12 and up. I recommend deleting the app and then redownloading it. 

Gold Problem Solver

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27.4K Messages

3 days ago

... I am being told that my phone no longer supports this app ...

If it's an Android device, employees have been posting "... The Xfinity app has been updated, and now requires the Android 12 operating system or higher...". I'd be amazed if they rolled that back. It would cost them a few pennies!

Visitor

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2 Messages

So they're telling me that I have to spend over a $1000 for a new phone in order to use their app?  That's interesting, especially since I used that app yesterday and it worked just fine.

 I guess I just won't be using that app, then.

Official Employee

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3.4K Messages

Sorry for the inconvenience @user_us12kf. Looks like Samsung officially stopped supporting the S9 at Android 10. If you like to check the compatibility of another device or discuss purchasing a new phone please send me a direct message. We offer device payment plans that should fit within your budget. Right now you can get a Galaxy S26 on us with a new Mobile Plus line, device payment plan, and qualifying trade-in. This offer is good until 6/21/26. Interested, send our team a direct message with your full name and full address? To send a direct message:

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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Visitor

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1 Message

23 hours ago

I have the same problem.  My wife lost her phone and I was in the app the last few days dealing with that and checking for unauthorized use.  Today when i tried to change her over to another phone the app wouldn't load saying I need to update but then play store says phone not compatible with app.   [Edited: "Profanity"]

(edited)

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