VPN “advance security on the go”

I am tired of “advance security on the go” no longer working or coming up on the app. I have chatted and went to Reddit and they all act like they don’t know what I am talking about. I even found another thread with the same issue.

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XfinityRaul

Official Employee

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1.9K Messages

4 months ago

Hello, @user_jval9. I appreciate you making us aware the "Advanced security on the go" feature isn't working for you at this time. I would be more than happy to help figure out a solution to this problem you're experiencing.

Can you check to make sure your Xfinity App is on the latest update? If it already is, can you try deleting the app and reinstalling it?

Also, make sure you are logging in with a Primary or Manager Xfinity ID. Members and Views cannot make changes to Advanced Security features.

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user_jval9

4 Messages

@XfinityRaul I have downloaded and deleted the Xfinity app. I am running iOS 18.1.1 I am running Xfinity app version 5.39.0 I don’t have somewhere to turn on “advanced security to go” anywhere.

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4 months ago

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XfinityRaul

Official Employee

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1.9K Messages

Thanks for confirming you have already uninstalled the app and downloaded it again to your device, @user_jval9. Have you by any chance tried downloading the app to another iPhone device with the latest iOS?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

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user_jval9

4 Messages

Yes I have and it does the same exact thing.

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3 months ago

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XfinityBillie

Official Employee

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3.2K Messages

@user_jval9 Thank you for confirming that you have attempted the recommended troubleshooting steps. Can you clarify for us, so that we can better help with troubleshooting, what changed or is no longer working with the advance security on the go? I definitely want to make sure that we are providing the best support possible, and understanding exactly what is happening will help us do just that.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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user_jval9

4 Messages

@XfinityBillie you all updated the app. Once the app updated it went away.

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3 months ago

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user_jval9

VPN “advance security on the go”

XfinityRaul

user_jval9

XfinityRaul

user_jval9

XfinityBillie

user_jval9

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