user_tr331's profile

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Monday, July 28th, 2025

Why are devices that are connected and in use showing up in app as not connected or not showing up on any list?

I have rebooted my gateway 3 times since last night and I still see the issue. My pool pump controller is showing up as not connected for 35 minutes now. I just used the app to change the pump speed and lights and everything worked. About 35 minutes ago, I see a whole house test and the controller was showing as getting weak signal connected through one of my newest generation Xfinity pods. There are other devices in the same situation.

In addition, I went out a few minutes ago and had to reconnect to our WiFi for an irrigation controller. It hasn’t shown up at all for days. Not online nor in the not connected list.

I would like to understand why these type of situations occur.

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