Why does the "Edit" button simply show as a purple line?

Samsung Galaxy S23 Ultra with latest Android Operating system -

Accessing the Xfinity App

Click "WiFi" tab

Click "WiFi details" button

There should be an "Edit" button at the bottom f the screen

All that shows is a purple line (see image)

There are no scroll bars and you cannot "pinch to shrink"

How do I fix this?

Half the time when I click the purple line it takes me to the edit screen

Half the time it just offers to share my WIFI password via text.

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XfinityFrank

Official Employee

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2K Messages

25 days ago

Hello, @user_d6def3! Sorry to see your having trouble with the app. I would recommend making sure you have the latest version of the XFINITY App installed to see if that may help to get the scroll bar to appear if you have not done so yet.

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user_d6def3

Visitor

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14 Messages

@XfinityFrank I have done so and nothing has changed. The rendition of the screen on the Samgung Galaxy S23 Ultra by the Xfinity App is simply defective.

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19 days ago

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user_6vzfh0

Visitor

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2 Messages

19 days ago

I just posted about the same issue, uninstalling + reinstalling the app didnt change anything for me

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user_d6def3

Visitor

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14 Messages

@user_6vzfh0 same here!

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19 days ago

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XfinityAngie

Official Employee

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2.4K Messages

user_6vzfh0, If the edit button is missing, it could be due to a software glitch. Try to fix this by restarting your phone, updating all apps, and clearing the Gallery app cache.

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17 days ago

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user_d6def3

Visitor

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14 Messages

@XfinityAngie No difference. It's not really a "software problem" in that way.

They've designed the screen wrong. The "Purple Line " is actually the top of the button. It's there, you just cannot see it. And since you cannot scroll the screen or shrink it, it's (pretty much) out of reach.

The software developers need to put a scroll bar on this screen, or learn how to detect the size of the view window and size to it on Android.

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17 days ago

0

Xfinity App

user_d6def3

Why does the "Edit" button simply show as a purple line?

XfinityFrank

user_d6def3

user_6vzfh0

user_d6def3

XfinityAngie

user_d6def3

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