Hi user_iyczpe! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and please know my team is always here to support you. I am sorry to hear that the Wi-Fi was down and that you were unable to access the Xfinity app because of it. To confirm, were you able to get the internet back up and running on your end, as well as successfully access the Xfinity app?
user_iyczpe - Thank you so much for your feedback. I truly understand how frustrating it can be when you're trying to reset your Wi-Fi during a known service interruption, especially since internet access is required to do so. That kind of catch-22 situation can be really inconvenient. One option that might help in the meantime is connecting to one of the millions of Xfinity WiFi hotspots available nationwide. These hotspots offer a fast and reliable connection to help you stay online. They’re easy to find and simple to use. And, one may be avialble nearby for you to connect to.
Look for these network names on your device:
xfinitywifi XFINITY Xfinity Mobile And, connect using your Xfinity ID and password. You can also use the Xfinity app, just tap the WiFi tab to locate nearby hotspots. The app can also help you securely and automatically connect to them. For more details, feel free to check out the link below.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAmira
Official Employee
•
4.4K Messages
9 days ago
Hi user_iyczpe! Thanks for visiting our Xfinity Forum. We appreciate you choosing Xfinity, and please know my team is always here to support you. I am sorry to hear that the Wi-Fi was down and that you were unable to access the Xfinity app because of it. To confirm, were you able to get the internet back up and running on your end, as well as successfully access the Xfinity app?
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