user_j2pewr Thank you so much for your post for help with your Wifi tab no longer showing in your Xfinity app. This can happen if you made recent changes to your modem like a Factory reset or a new modem activated. Have you made any recent changes?
Also this can be caused due to the modem not communicating with the app. The Xfinity assistant is normally great at picking that up and updating the app. Have you walked through troubleshooting with the Xfinity assistant?
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.
XfinityAmandaB
Official Employee
•
2.3K Messages
4 days ago
Also this can be caused due to the modem not communicating with the app. The Xfinity assistant is normally great at picking that up and updating the app. Have you walked through troubleshooting with the Xfinity assistant?
Please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. To get started, please create your own public post without your account information. Please provide as many details about your experience, questions, or concerns as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.
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