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Yunhong
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Monday, October 23rd, 2023 4:57 PM

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Wrong modem listed on my xfinity app

Is there a way to update my modem under my account on the xfinity app? I'm using a CM1100 modem, but my account listed a TG862G modem.

Thanks!

Question

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Updated 

1 year ago

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EG

Expert

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107.1K Messages

1 year ago

Concern moved here to the Xfinity App help section for assistance.

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Yunhong

2 Messages

1 year ago

Any help will be greatly appreciated, thanks!

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XfinityJamesC

Official Employee

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1.7K Messages

Greetings, @Yunhong!  I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your modem. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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