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XB8 Gateway Fails to Activate in Xfinity App
Just upgraded from Xfinity XB6 to XB8 Gateway. The Xfinity App activation process timed out at the “Preparing to Setup” screen and says something like “this is taking longer than expected, please try again.” I try again and it times out every time. // [edit]: My network is working fine as I was able to activate the XB8 via tech support. The problem is I can’t access any devices, security, etc. because the App won’t connect to the Gateway. // I had a few devices paused in my network and I currently cannot unpause them due to this problem. Thanks in advance for any help.
user_3f99d7
Visitor
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7 Messages
1 year ago
I have the same problem. The Xfinity app sees the XB8 as a “gateway - online” under Connect->View Wi-Fi equipment but as soon as I try to open it, it just sits there with the three dots trying to process the request. Anybody solve this issue yet?
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user_3f99d7
Visitor
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7 Messages
1 year ago
I can connect to internet fine but I want to be able to get into the gateway to enable WPA2 encryption so that my HP printer connects to XB8 over Wi-Fi per instructions below to use the Xfinity app to make the changes:
https://h30434.www3.hp.com/t5/Printer-Wireless-Networking-Internet/Xfinity-XB8-and-WP3A-authentication-for-printers/td-p/8457574
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user_3f99d7
Visitor
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7 Messages
1 year ago
Does the Xfinity app assume the default username and password for gateway perhaps and if you change it to something else like I did, the app won’t be able to access the gateway?
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user_3f99d7
Visitor
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7 Messages
1 year ago
Actually I am now able to access the gateway. Maybe it just takes a long time the first time.
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MNtundraRET
Gold Problem Solver
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5.9K Messages
1 year ago
Your gateway came defaulted at WPA3. You will need to check under settings to change to WPA2. Once that is done you can go through the process of setting up the two bands.
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user_3f99d7
Visitor
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7 Messages
1 year ago
Thanks I don’t see anywhere using Xfinity Assist app to change to WPA2. Any idea where it is? I thought it was under “Advanced Settings” but don’t see it there.
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