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Mitel
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8 Messages

Saturday, August 6th, 2022 3:22 PM

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Xfi App not showing WiFi network settings or information

On August 4, 2022, Xfinity eliminated the website where you could see and modify your Wifi network settings, which forced everyone to use the Xfi app for those functions. On August 1, 2022, Xfinity pushed out an update to the Xfi app and now, the Xfi app no longer displays Wifi network settings or information, which means there is no way to see or modify your Wifi network settings. The only thing the Xfi app shows is account information. Xfinity needs to fix the Xfi app so that it shows Wifi network settings and information.

Question

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2 years ago

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67ccacct

Contributor

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115 Messages

2 years ago

why did they eliminate the website Xfinity xFi ?

12

Mitel

New Poster

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8 Messages

@67ccacct​

I have no idea why Xfinity eliminated the website that allows customers to manage their home wi-fi network. But I do know, as of today, August 7, 2022, the Xfi app only shows account information only. It does not show much as display an option to view or change your home wi-fi network. Xfinity is large enough, wealthy enough, and sophisticated enough to have known better than to eliminate a website that allows customers to manage their home wi-fi networks before making certain that the app it was forcing everyone to use could perform the functions the website performed. This is an invitation for customers to choose a competitor like AT&T. Xfinity needs to fix the Xfi app now.

2 years ago

FinchGDx

Visitor

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1 Message

I have this issue as well.  The Comcast rep said it was an issue with the iPhone app.  I still think it's nonsense.

2 years ago

XfinityKei

Official Employee

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1.1K Messages

Hi @67ccacct,

This is a great question! We’ve decided to retire the Xfinity xFi website as of Aug. 4, 2022. All the features of Xfinity xFi, including assigning user profiles, controlling connected devices and setting family-safe browsing, adjust any WiFi settings, pause WiFi or use other existing parental control settings. All are available in the Xfinity app. The Xfinity app is free to download. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Mitel

New Poster

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8 Messages

@XfinityKei​ You did not answer my question. The Xfinity app does not have any Xfinity xFi features; it only has account information. Ever since the August 1, 2022 update to the app, the app does not provide anything other than account information. Put another way, none of the Xfinity xFi features are available on the app since August 1, 2022.

2 years ago

0

CCCassandra

Problem Solver

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502 Messages

I'm sorry for any misunderstanding, @Mitel. The Xfinity App does have some great features for managing your home WiFi network, including updating your network name and password as well as troubleshooting and personalizing your home network by managing profiles and the devices connected. However, some features may be limited if you're using your own modem. Are you currently using one of our awesome Xfinity Wireless Gateway modems?

I no longer work for Comcast.

2 years ago

0

ladyfractal

Visitor

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1 Message

2 years ago

I'm having the same problem as the original poster. You are misunderstanding the problem so I'll try to explain it to you. When we load the Xfinity app on iOS we expect there to be a section where we can manage our wifi connections, change the network name, etc. That is not working. The only thing that shows up in the app is the account information. Nothing else at all shows up in my case. 

I have deleted the app and reinstalled it. I have restarted my iPhone. I am using the Xfinity gateway as my router so I am not using my own router. Something is broken in the app itself. 

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user_271dd3

Visitor

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3 Messages

@ladyfractal​ Did you ever get this resolved?  I am having the same issue since I activated my upgraded Xfinity gateway that THEY told me I needed!  Now I have the same app issue as you did and 3 attempts to their tech support failed.

2 years ago

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user_9f115c

Visitor

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3 Messages

Same here, except I can't upgrade my Comcast modem to the new Comcast modem they sent me, because there's no way in the app to activate it. 

2 years ago

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CCOtto

Problem Solver

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497 Messages

Hi, @

I no longer work for Comcast.

2 years ago

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user_bfee21

Visitor

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1 Message

2 years ago

You can't update the advanced settings as you could with the online app. Such as port forwarding, ip address, etc. This app is useless.

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XfinityKei

Official Employee

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1.1K Messages

Hi @user_bfee21, This is a great question! I have a link that has the steps on how to set up, add, edit and delete ports using the app Port Forward app.

I have a second link that has some information on the settings you can manage through the app App settings

Both links are from our amazing Help and Support site Help and Support site

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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user_bfb97c

Visitor

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3 Messages

2 years ago

Why does the Xfinity App not have a 'connect' option to manage connections currently?

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user_d1661b

Visitor

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1 Message

2 years ago

I’m having the same problem… iOS missing the “connect” button on the bottom to manage internet settings. Has anyone been able to resolve this? I tried calling support last night and they just rebooted my modem and told me to call back tomorrow..they had no idea. 

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user_ad1a60

Visitor

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1 Message

2 years ago

I am having the same issue.  I was told it was because the modem is in an "advanced mesh" setting that it controls everything for you.  This has now locked me out of even adding a new Xfi Pod to my system.  I am now completely hosed on doing anything with my network and Xfiniti is controlling everything.  This is the most screwed up system I have ever seen.  

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user_5245a7

Visitor

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1 Message

@user_ad1a60​ 

I have similar issues.  I want to deactivate my xfi pods, put the xfinity modem in bridge mode, and use my own mesh equipment.   With the "updated" app and the current website there does not seem to be a way to make any of these changes.       

2 years ago

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CCYvonne

Contributor

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340 Messages

Hello @user_5245a7 

I have a helpful link that provides instructions on how to change bridge mode settings on the  modem https://comca.st/3xQJ0TQ If you need further assistance with changing your settings please send us a DM with your full name and address. 

To send a "Direct Message" to Xfinity Support:

 

Click "Sign In" if necessary

 

Click the "Direct Messaging" icon

 

Click the "New message" (pencil and paper) icon

 

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 

 - An "Xfinity Support" graphic replaces the "To:" line

 

Type your message in the text area near the bottom of the window

 

Press Enter to send it

 

I no longer work for Comcast. 

2 years ago

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user_585e73

Visitor

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3 Messages

2 years ago

4th time was the charm for me. Finally got a rep on the phone who didn’t insist on sending a technician out and looked at the provisioning on Xfinity’s end and there was a problem. The app now works as it should and I am able to control my network from it again. 

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user_90a9b8

Visitor

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1 Message

@user_585e73​ How did they fix it ? 

2 years ago

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user_bbee4c

Visitor

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4 Messages

2 years ago

Added a doorbell camera which is to be managed/ viewed on the Xfinity app ( not Xfinity Home app). The Xfinity app only gives access to account. So only way to see doorbell camera is on tv.
Before adding doorbell camera had icons at bottom which included Home, Users, plus others.  
Any solutions?  

1

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CCAbbie

Problem Solver

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1.4K Messages

@user_bbee4c The Xfinity Doorbell is only able to be accessed via the Xfinity app. You can view any other cameras on the Xfinity app as well, but any other functionality is still going to be on the Xfinity Home app at the moment. I know that this isn't ideal to have to swap between the 2 apps, but that is what we have available at the moment. If you have an XH touchscreen, the camera view is available there as well. 

 

I no longer work for Comcast.

2 years ago

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user_0b3d52

Visitor

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3 Messages

2 years ago

I have the new xfi gateway  and I have a Tablo dvr that I would like to access outside of the home and tried everything I could to setup port forwarding and nothing works. the tablo gives us the port info so I have that.  also on the new xfinity app their is no option to toggle the public wifi on or off although when I first got the app it was showing up. the option totally disappeared and now they are doing away with the old xfinity app  that does currently have it. and of all the questions on here the xfinity reps are not listening and just giving the generic answer which is not acceptable. so why don't any reps really try to help instead of trying to deflect things away from the problem. is it that they don't really know anything about which they should know about

(edited)

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