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bj_w536
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28 Messages

Monday, January 31st, 2022 12:09 AM

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XFI Complete with advanced security on the go

I have XFi complete on my account, have advanced security enabled on my XB7.  


However, when I go to the Xfinity app on my iPhone (running the latest version of IOS and the Xfinity APP), I don't see Advanced Security on the go? 

Is there anything extra required to enable this?

Thanks!

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3 years ago

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user_bb801b

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167 Messages

3 years ago

If you can reach the "advanced security" settings on the mobile app that's apparently all there is, if Im reading the support page correctly.

 Simply turn on the "advanced security on the app and X Fi webpage and manage your network.

 If the xFi page not showing up on the app, re-install and see if it shows up. The app should basically mirror the desktop website, features..

 Just my .2 cents.

 Thanks and good luck.

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bj_w536

Contributor

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28 Messages

@user_bb801b​  Yeah, according to https://www.xfinity.com/support/articles/advanced-security-on-the-go, it should be as easy as

Tap Connect.
Tap Advanced Security.
You’ll see a screen for “Advanced Security on the go.” 

But when I get to advanced security, I get this and no screen w/ Advanced Security on the go.   Uninstalling and reinstalling the app didn't help. 

3 years ago

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XfinityJeniece

Official Employee

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2.4K Messages

Hey there, @bj_w536, thanks for reaching out through Xfinity Forums! We definitely want to help with troubleshooting your xFi Advanced Security. Just to confirm, do you have your location settings enabled for the Xfinity app?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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bj_w536

Contributor

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28 Messages

Yes, the location settings have been enabled in the Xfinity app.

3 years ago

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XfinityThomasA

Official Employee

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1.8K Messages

Thank you for checking and confirming. Xfinity Advanced Security on the Go is amazing because it allows xFi Complete customers safe browsing and data protection on your mobile device wherever you're connected. It looks like in the photo it's confirming this feature is enabled. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

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bj_w536

Contributor

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28 Messages

The screenshot confirms that is enabled on the home network, not phone.   Take a look at Using Advanced Security on the Go - Xfinity Support and tell me what is different. :) 

3 years ago

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EG

Expert

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107.1K Messages

3 years ago

Concern moved here to the proper help section for assistance. 

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