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user_5a0atl
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3 Messages

Sunday, January 12th, 2025 2:33 AM

xFi Pod compatibility with the XB6 Modem

I have the XFi modem/router (model XB6) and I've read online that the XFI Pod (Model B1A) are compatible. However, the Xfinity app doesn't allow me to connect the Pods with my system when I go through the setup & activation process. Why is the app not allowing me to connect compatible devices together? Are they not compatible? If not, why are there articles on the Xfinity site that says they are?

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6 hours ago

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XfinityMarcus

Official Employee

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1.1K Messages

4 days ago

user_5a0atl thank you for using the Xfinity Community Forums page to reach out regarding your xFi pod compatibility. I would be happy to take a closer look at your equipment as it should indeed be compatible for use together.

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user_5a0atl

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@XfinityMarcus​ Please let me know how I can reach you to go over this issue or tell me how I can get the Pods to connect to my account and system so that I can use them.

Or maybe answer this question; is there a way to factory reset the pods so that they are no longer associated with any former account so that I may be able to attach them to my account?

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3 days ago

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XfinityVianney

Official Employee

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1.9K Messages

 

user_5a0atl That could work, but if it's link to another account it may cause hiccups. Were these purchases from a third party?

 

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3 days ago

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user_5a0atl

3 Messages

Yes. I found them on Facebook Marketplace for a good deal. The person I bought them from no longer used Xfinity as their provider so they were getting rid of their old equipment. (I'm guessing that they never removed them from their account.)

Either way, I was hoping that setting up equipment was easy. Not as difficult as it is being. I would think that since I now have the pods in my possession, it would be simple to set the SN of the physical pod to my account. How hard is it to make a modification in my account to be able to use the pods?

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6 hours ago

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