Frequent Visitor
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18 Messages
Xfi Shows Gateway Offline, but WiFi Working Properly
The XFi app usually shows a list of my Pods and what devices are connected to which Pods/Gateway. Yesterday, the XFi app started displaying: "Your Gateway may be offline", but my WiFi was working properly. Is there some problem with the XFi app?
Official Solution
CCChe
Official Employee
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6.9K Messages
4 years ago
Hello @Rick_Bradenton and others affected by the issue with the xFi app functionality. We appreciate you all for sharing your experiences and what you see when trying to access the app. I wanted to let you know that we have identified a cause for this. Multiple agent-facing and some tech- and customer-facing tools and applications are being impacted due to a third-party issue. We apologize for the inconvenience, and we’re working as quickly as possible to restore functionality.
In the meantime, please try deleting the app data and cache and try again.
(edited)
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Panfish
Contributor
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48 Messages
4 years ago
Mine too, Minneapolis, MN. Not on the App but website online Xfi icon link.
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Bradspiano
New Poster
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1 Message
4 years ago
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Dijah86
New Poster
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1 Message
4 years ago
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Panfish
Contributor
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48 Messages
4 years ago
Still the same in Minneapolis. Don't want to reboot the modem as everything is working great with very good speeds, two college kids need online and I need it for work. Will give it a few days see what happens.
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Carriemzt
New Poster
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1 Message
4 years ago
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Rick_09357
Frequent Visitor
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18 Messages
4 years ago
When I go to Xfinity/My Account/Devices, I get the same problem - error message: "We can't connect to your device". The first thing you are told to do is reboot the Gateway. My Internet services were working fine, but I rebooted anyway. The Internet services returned after the reboot was finished, but the same problems remain with XFi and Xfinity/My Account showing they cannot connect to the Gateway. With so many of us having the same issue, the problem is clearly on the Comcast side. I suppose eventually they will get around to fixing it. At least all the Internet services are working.
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Panfish
Contributor
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48 Messages
4 years ago
My issue only happens when I click on the Xfi icon on my desktop web site. If I go to account, devices, status center it shows "everything looks good" and internet and voice ARE connected. So you it appears to be something on thier end of the Xfi service icon link.
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Panfish
Contributor
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48 Messages
4 years ago
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Ichthyodactyl
Regular Visitor
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1 Message
4 years ago
Is there any update on this issue? I'm trying to set up Port Forwarding and the admin tool will not allow me to do so, it just redirects to the xFi page and tells me my Gateway is offline, while my network and internet are working fine.
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Mindynjason1
New Poster
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1 Message
4 years ago
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Panfish
Contributor
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48 Messages
4 years ago
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Charlie51
New Poster
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1 Message
4 years ago
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WallyM
New Poster
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1 Message
4 years ago
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tristanjhatcher
New Poster
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1 Message
4 years ago
I am having the same issue.
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