New Poster
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5 Messages
Xfinity App and advanced security
How do I get xFinity App on a PC?
I need to turn on this Advanced security. It says to go to my xfinity app.
When I click through to get the free XFinity App, my choices are Apple Store or Google Play. Will these apps work on a PC? If not, how do I get the PC app?
XfinityNicolas
Official Employee
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1.1K Messages
11 months ago
Hey @shengle18, thanks for reaching out to Xfinity support on our forums. The Xfinity app isn't supported on PCs. Our website here, states these are the eligible operating systems "Supported mobile operating systems (OSs): iOS 14 or later. Android 7.1 or later. Note: Windows and Amazon phones aren't supported.". Do you have a compatible phone?
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EG
Expert
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107.1K Messages
11 months ago
The concern is not "accessibility / disability" help related.......... Topic moved here to the proper help section for assistance.
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user_gq1ao8
1 Message
11 months ago
On my Iphone 13 ~ The Xfinity app allows me to log in but then denies access saying I'm not a customer. I've spent hours with Xfinity support to get access and nothing works. They say; delete cache & browser history. I did and still have issue. Tried it on a different phone Galaxy S22 and have same issue. Even went so far as to deleting and reloading app and still same issue. BTW: I am an xfinity customer, why would anyone want this app if they were not?
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