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user_niou5q
1st Topic

Visitor

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2 Messages

Friday, June 13th, 2025 7:27 PM

xfinity app and website not showing current data usage

The xfinity app and your website I logged in both are not showing my most current data usage. I need help to get this resolve. It is already mid of the month and it is showing '0' Gbytes of data used for the month. That is strange and not accurate. I need you to look into this asap for me please. Thanks.

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Updated 

15 days ago

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XfinityThomasD

Official Employee

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1.3K Messages

16 days ago

 

user_niou5q Thanks for posting on our Community Forums. When the data usage is not appearing available, I'd first make sure that you are signing into the account under the Primary UserID, as there are some restrictions on additional UserIDs that will not show this information. We may also need to review the modem info to ensure everything is listed correctly on the account. Please let us know here if you still need assistance.

 

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user_niou5q

Visitor

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2 Messages

@XfinityThomasD​ Thanks for the response. Yes, I am the primary user and I logged on with my user id. I am a platinum customer and I have been with xfinity/comcast for many many years. I just notice this low usage in May and June of this year when I logged into the website. The xfinity app shows the same thing as May usage is low and June my usage is zero? I still need help to resolve this issue. I don't have any changes to my account and setup at home. I restarted my modem and router recently and did not do any good as well.

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15 days ago

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XfinityEva

Official Employee

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1.8K Messages

We appreciate you taking those extra steps and we can definitely take a look at your account specifically. We do ask that you send us a direct message with your full name and service address to get started please. 

 

To send a direct message: 

 

•  Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary 
•  Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon) 
•  Click the "New message" (pencil and paper) icon 
•  Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line 
•  Type your message in the text area near the bottom of the window 
•  Press Enter to send it

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15 days ago

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