Visitor
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1 Message
Xfinity App - cannot turn off marketing push notifications
I get regular marketing push notifications from the Xfinity app. There doesn't seem to be a way to opt out of these without turning off all notifications (which is shady and frustrating! do better!). I would like to continue to receive push notifications about devices connecting to my wifi, etc. But I do not want any marketing. How can I disable or opt out of these?
EG
Expert
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116.3K Posts
13 days ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityMatthew
Official Employee
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1.5K Posts
12 days ago
@user_2r7157
In the app you can try going to the Account tab > Account Settings > Notification Settings > Push Notifications
If that is not showing the marketing toggle in the app you can try on our website. I was able to replicate this for my account on the Xfinity webpage just now.
1. Visit our Xfinity Privacy Center at https://www.xfinity.com/privacy/requests/choice
2. Sign in if you are not already. The webpage above will confirm your name and address.
3. Once past the verifications it should take you to https://www.xfinity.com/privacy/requests/choice#Preferences which will have the option "Customer Choices"
4. In the customer choices page there is a toggle option for "Allow personalized ads online, in mobile apps, and in video service"
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