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user_8c563d
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2 Messages

Saturday, September 10th, 2022 3:00 PM

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Xfinity app constantly shows "You're already signed in as: username" when log in

I try to log in to xfinity app to set up my modem. After I input my username, password and verification code, the app shows "You're already signed in as: username" and a continue option. When I hit the continue button, the same page appear again. 

I logged in to my account on website and it has no issue.

Any idea how to make the app work? Thanks.

Question

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Updated 

2 years ago

2.3K

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Was this helpful?

EG

Expert

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107.1K Messages

2 years ago

Concern moved here to the Xfinity App help section for assistance.

0

user_f9ec32

Visitor

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2 Messages

2 years ago

I am facing the same issue as well

0

0

user_081ff5

Visitor

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1 Message

2 years ago

I am also having the same issue

1

XfinityJosephA

Official Employee

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1.4K Messages

Hello, @user_081ff5,are you able to let us know if this is happening using different browsers and on multiple devices? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

labjr001

Visitor

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2 Messages

2 years ago

Same issue here as well

0

labjr001

Visitor

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2 Messages

2 years ago

Has anyone found a solution?

1

0

CCShan

Official Employee

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443 Messages

@labjr001  I'm sorry to hear you're experiencing this issue with the App, is this occurring across multiple devices? Have you deleted and reinstalled the app? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_a6f3d4

Visitor

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1 Message

2 years ago

I am having this issue at well. This sucks. Any solutions?

3

CCShan

Official Employee

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443 Messages

@user_a6f3d4 We'd love to get this resolved for you. Have any of the steps in my previous post helped? Please let us know if deleting/reinstalling the app helps, or if this is happening across multiple devices, and if not, which device specifically is seeing the issue. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

user_226cde

Visitor

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4 Messages

No this has not helped. Neither has trying lte vs wifi. 

2 years ago

0

XfinityEva

Official Employee

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1.3K Messages

 

I apologize for the trouble. Please feel free to send us a direct message with your full name and service account for further assistance.  

 

 

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary

  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_f9ec32

Visitor

 • 

2 Messages

2 years ago

I connected with the customer support agent on chat and they helped with the setup and the app started working after that.

0

klmnt

Visitor

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1 Message

2 years ago

Having the exact same problem here.

1

0

CCShaina

Problem Solver

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393 Messages

@klmnt Thank you for reaching out to the Xfinity Community Forums regarding your login issue with the Xfinity app. Have you attempted any of the steps provided by my colleagues in this thread at this time such as uninstalling and reinstalling the app? Is this happening across multiple devices regarding the app or a particular device?

I no longer work for Comcast.

2 years ago

0

CCKorie

Problem Solver

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1.1K Messages

2 years ago

Hey there, @user_8c563d. I am sorry to hear you are having issues. Have you tried to uninstall/reinstall the app? If you need help with activating the service, we are here for you. 

2

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user_8c563d

Visitor

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2 Messages

@XfinityKorie​ i tried uninstalling and reinstalling the app but the problem still persists.

2 years ago

0

CCAshley1

Official Employee

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746 Messages

Seems the history is saved on your phone. can you confirm the type of phone you are using? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_31bfb7

Visitor

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2 Messages

2 years ago

I have the exact same issue. Any solutions?

0

0

achen

Visitor

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1 Message

2 years ago

Same issue here on android. Can't log in to the app and have tried uninstalling and reinstalling, clearing cache and data. Wiped my login credentials and retried from the start but still get stuck in a loop after logging in.

0

0

user_abea27

Visitor

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1 Message

2 years ago

Just signed up an account and same issue here.

1

0

XfinityAngie

Official Employee

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1.4K Messages

@user_abea27, are you still having trouble? Please let us know so we can help you if needed. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Wesddd

Visitor

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3 Messages

2 years ago

I am having the same issue with an android phone.  I tried clearing cache on the phone's chrome browser but did not fix.

2

0

XfinityChristy

Official Employee

 • 

1.6K Messages

@Wesddd have you had a chance to remove and reinstall the app? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Wesddd

Visitor

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3 Messages

I had customer support sign in for me on their end and now its working

2 years ago

0

parmerpossum

Visitor

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1 Message

2 years ago

Same issue here. 

Tried with android (firefox and chrome) and apple 13.  No luck - stuck in login loop. 

UPDATE: 

I solved this by calling them and saying "SPEAK TO A REPRESENTATIVE" roughly 50 times and pressing 0 whenever it only gave me one option.

Took 35 minutes and they activated my equipment. Once that was done - I could login to my app and all is now working.  

Absolutely horrible customer experience and guidance.  Why they don't do this in the store when you pick up the equipment is just beyond me.  Why don't they have a help section to handle this is just beyond me. 0/10 would not recommend to anyone. 

(edited)

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JimE26

Visitor

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2 Messages

2 years ago

I'm having the same issue on a Samsung Galaxy S21. I have reinstalled the app twice. I have no problem logging in using a browser. 

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