xfinity app does not remove storm ready wifi

My storm-ready wifi is not working. It "Needs Attention". I am trying to deactivate it through the app so I can reactivate it. I ave tried multiple time (over 50), but it won't remove it. I have contacted support numerous times, and they said they can't remove it from there end and I should take it to the store. I have done this many times and the store said I need to contact support. I had Xfinity send a technician and he was of no help. He said take it to the store. It sounds like the old run around. Since Xfinity sold me this piece of junk, you would think they could get it working. Does anyone have similar issues and if so, how did you fix it.