Xfinity App Downtime Schedule - Not Working

I've r/r the app. I've r/r the kids' profiles.  When I manually actuate the activity of a device the app seems to work. It is something in the downtime scheduling. I've noticed that renaming devices can make them finicky too in the schedule. I had renamed the kids's gizmo's like Daughter's Computer, Son's VR, Son's computer etc... When the schedule would turn on, moments later I would see the original name of the device log on to the network, not the renamed version though, but the equipment would be operational.

user_gs0b78 we appreciate the additional details. I recommend resetting the modem and app to see if the names update before doing anything else. If this does not resolve the issue can you test the xFi app on a second device?

Resetting your modem to factory defaults and setting up your network again is also an option. But this would be a last resort. What type of Xfinity modem do you have? Do you have an XB8?

I don't have the means to set up the app on a different device, I don't think. You mean another xfinity router/modem? I fiddled with everything again and the app has multiple issues. Last night I recreated everyone in the app and assigned devices. The app would not recognize the devices as paired to the users until I reset the app. (if this is a feature and not a bug, maybe there should be a response that says something like "please restart your app to apply changes."). I did not try and use the schedule. I did successfully assign my son's devices to him and successfully paused them. When I woke this morning, the devices were showing activity on the network despite being paused still. Unpausing the devices required another restart of the app too to see the changes go through.

1) How do I reset my modem to factory defaults and set up my network again?

2) Can I get my old modem back?

I have the same exact issue.  My son's PC keeps showing up as two entities and I can pause one but not the other.  I even separated it off my son and created a different profile for just one of the MSI computers, paused it forever and it acts like it's still connected counting time and everything.  Or youngest sons switch and PC is supposed to pause at 8 hours however he has been logged in all day today 12 hours.  It shows 12/8 limit met but it doesn't shut off.

@Santosrq Hello and good evening. Thanks for sending a message and thinking of us to assist. It is great to see you counting on us here, and we are always happy to help. I know having the right expectation is key, we know it is vital to have a good experience online with the devices connected. We appreciate you using the Xfinity app to check the usage and devices. It is my favorite way to manage my account and services. Do you have any devices connected directly to the modem with ethernet cables?