Xfinity App has no function only shows account info

Same for me.  I only have account and overview 

@XfinityMartyR 

Hello, I have the xfinity xFi complete. XB7 Modem for voice and internet.

My current plan is voice, internet, and tv. (Voice, internet, tv works).

Still there are no tabs besides overview, and account. Nothing on the overview header.

Overview header shows: Only your account is always available. Check your bill and account details anytime.

And the Xfinity chat assistant. No other functions. Have reinstalled, deleted, app and reinstall the xfinity app.

This might be a reason why I am also not getting my internet speed download. Im losing 200 mbps from my plan.

Xfinity Plan: 800mbps download, I only get about 500-600 Mbps actual.

Thanks.

@user_5d148d, thank you for sharing what type of equipment and services you have with us. I'm sorry to hear you're also having issues with your internet speeds. Are you having problems with the Xfinity on any other type of device? How about the website, can you see your account details when logging into your profile online?

I can view my devices on the website.

https://customer.xfinity.com/#/devices and Status: https://www.xfinity.com/support/status.

Website works. Xfinity app does not show anything useful or do anything useful, I cant activate anything using Xfinity App, cant check any devices, or cant check status. Xfinity App only show my bills and detail info, no features or functions described by Xnfinity App guides/tutorial/ or online docs.

Thanks.

Thanks for confirming you're able to see the information you're looking for on the website, @user_5d148d. I'd like to take a further look into your profile to see what we can do to resolve this application problem you're experiencing.

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

@XfinityJessie​ 

Thanks for the reply. I have moved last September, and I do have the new account number associated with it. The login works, I can view the website correctly. My xfinity app shows the moved new account in the xfinity app(and not the old account number). But still shows overview and account. My email still logs in and I can see the new current account. I removed the linked old account number from my account too. Somehow on the xfinity xid, it shows 2 mobile number. (I can't seem to be able to remove one mobile number). Is there a backend error that is keeping my account from not functioning correctly? Thanks.

@user_133659 My team can look into your xfinity app concerns if you still need assistance. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

@user_oj2igq Thank you for taking the time to reach out to us here on our Xfinity Forums. I'm happy to look into this further on our end. Please send us a DM to Xfinity Support with your full name and address to get started.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

Hello, @emtramone! Thanks for reaching out to us on the forums! I apologize to hear that you are having issues with the Xfinity app. We can certainly have a look into this to see what could be going on. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

@sinthisane Hello! Thank you for reaching out to us here on our Community Forum. Can you please send us a Direct Message with your full name and address? We can certainly investigate this further. Here are instructions on how to send us a DM in case you need them:

 Click "Sign In" if necessary
  • Click the "Direct Message" icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message