Skip to main content
user_bm16a's profile
user_bm16a
1st Topic

Visitor

 • 

1 Message

Friday, January 16th, 2026 2:12 PM

Xfinity app is HORRIBLE

Hello, am I the only one that has nothing but trouble with Xfinity app trying to watch anything on the app!  Constant buffering (I pay for top Xfinity internet also) typically I get one day to use but never two without having to reset the Apple TV.  No other apps buffer or lock up or just don’t load any data 50% of the time.  Largest waste of $350 a month. If I could I would switch to YouTube TV today!

Question

 • 

Updated 

2 days ago

49

1

0

Oldest First
Selected Oldest First
XfinityEricB

Official Employee

 • 

3K Messages

1 month ago

 

user_bm16aThanks for reaching out for help with the app streaming issue you are having on your TV. I can understand that would be very frustrating when trying to enjoy your service, and I would be happy to help with getting this resolved. Have you done an uninstall, and reinstall of the app lately to see if the app is as up to date as possible on the TV?

 

4

0

tog19

Visitor

 • 

2 Messages

Worst streaming app ever. I have to reload at least weekly.

Like

Reply

26 days ago

0

XfinityMartyR

Official Employee

 • 

2.9K Messages

 

tog19 Do you get error messages or codes in the Xfinity Stream app? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

24 days ago

0

user_ydz8zu

Visitor

 • 

1 Message

I want to upgrade to premium package and I keep getting Xfinity is available in your area 

Like

Reply

4 days ago

0

XfinityBradM

Official Employee

 • 

1.2K Messages

@user_ydz8zu Our team can assist with making changes to accounts. If you could please send me a DM with your first and last name along with your full-service address, we can get started.

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
 - An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

forum icon

New to the Community?

Start Here