1 Message
Xfinity app issues
After getting my modem replaced today, the Xfinity app no longer has any features or options available other than the Pay Bill section. I’ve deleted and redownloaded the app, logged out and logged back in, and restarted my phone but nothing has fixed the issue. There is no fix online when I look it up. The in-app assistant provides the same answer to every question I have about the issue. Not sure what to do now.
XfinityChelseaB
Official Employee
•
1.6K Messages
15 days ago
Hello @user_e218bl, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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