Xfinity app issues

Question

I used the Xfinity app to install a new modem the other day. The installation went incredibly smoothly, an I'm online. But, the Xfinity app keeps telling me that I'm off line, which is not correct. Is there something that I'm missing or is there a setting in the app to update the on line/off line status?

EG · Answer

Concern moved here to the Xfinity App help section for assistance.

XfinityGabriel · Answer

user_2ihnflHi there! Thanks for taking the time to reach out. I can understand the concern with the app not showing the modem online since the modem was installed. I apologize for the inconvenience. You've knocked on the right door in virtual land. We are a team of experts who specialize in resolving app concerns over social media. We can help. Have you tried logging in and out of the app or uninstalling and reinstalling the app to see if that resolves the issue?

Xfinity App

user_2ihnfl

Xfinity app issues

EG

XfinityGabriel

New to the Community?