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user_7am3wj
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1 Message

Monday, April 7th, 2025 6:35 PM

Xfinity app mini guide not working

All three of my TV's with Fire sticks and Xfinity streaming apps. The mini guides aren't working. 

Question

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Updated 

2 days ago

48

5

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user_ss4xrn

1 Message

10 days ago

I am seeing the same thing on all four of my sticks as well.

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Ag_145

New Poster

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4 Messages

9 days ago

I am having the same issue as well.

Has anyone found a solution or received a response from Xfinity? 

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XfinityAngie

Official Employee

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1.8K Messages

9 days ago

 

user_7am3wj, Thank you for reaching out to Xfinity Support. We are not seeing any known issues with the Firestick and the stream app at this time. If you are experiencing problems, then you should ensure the device and the TV are powered on, connections are secure, and the correct TV input is selected.  If issues persist, troubleshooting steps include checking for outages, confirming eligibility for content, and power cycling the device. If necessary, you can uninstall and reinstall the app to resolve any potential issues.
Let us know if you are still having the same issue after going through this and we can take a closer look at your account and run through some troubleshooting steps. 

 

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user_url1zc

2 Messages

@XfinityAngie​ 

check again cause it’s not working 

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9 days ago

0

user_url1zc

2 Messages

@XfinityAngie​  get error code Capp-00249

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9 days ago

0

XfinityAlfonso

Official Employee

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1.5K Messages

Hello user_url1zc is this Guide issue still a concern for you? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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7 days ago

0

user_j1wjw8

1 Message

8 days ago

All six of my firestick are having the same issue. Started about 5 days ago. 4/5/25

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XfinityVictor

Official Employee

 • 

1.3K Messages

user_j1wjw8 Still having issues with your Firestick?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 days ago

0

user_4w7bvv

1 Message

4 days ago

I’m having the same issue. I restarted firestick, re downloaded app and it doesn’t work. Everything is up to date and internet is fine.

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user_7b9ef0

Visitor

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5 Messages

Same issue here, mini guide stopped working on fire stick about a week ago, when will this be fixed ?

(edited)

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4 days ago

0

XfinityThomasA

Official Employee

 • 

2.3K Messages

Thank you for your feedback and for letting us know, user_4w7bvv. Is this occurring when using the Xfinity Steam app with other devices as well?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_7b9ef0 I'm sorry to hear you're having issues with your guide on your Firestick.

Are you seeing any error messages or error codes?

Do you have any updates you're seeing for your Firestick? 

Are other devices having the same issue?

Are you able to see the guide if you were to use a different device or the stream website directly at https://www.xfinity.com/stream/? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 days ago

0

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