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JohnC01
1st Topic

2 Messages

Wednesday, February 19th, 2025 11:03 PM

Xfinity app not displaying properly, unable to set up modem

Whenever I try to use the app, I only see a "past due" payment with a button prompt despite being on autopay and having paid the bill already. I am unable to set up my new modem due to this issue.

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Updated 

1 month ago

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Accepted Solution

XfinityRichard

Official Employee

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1.7K Messages

1 month ago

Oh no, @JohnC01 I'm very sorry for the trouble you are experiencing trying to activate your modem. Since it's been a few days since you posted, are you still having trouble activating your modem? If so please don't hesitate to reach back out so that I can assist you further.-Richard

(edited)

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JohnC01

2 Messages

It is no longer an issue. A technician came by and fixed the issue, apparently there was a fault in the ground wiring being replaced, and customer service advising me to replace the modem during this time likely caused my app or account to disfunction. In any case, I appreciate your offer for assistance.

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1 month ago

0

user_a84x2m

6 Messages

Strange.. my reinstall had the inline ground device replaced as an upgrade.. I wonder if that's my problem. ?

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1 month ago

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