Visitor
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3 Messages
Xfinity app not loading
The Xfinity app continuously hangs on my Samsung S10, then eventually times out telling me "that didn't go as planned," try again. This has been going on for at least a month now, so the app has been essentially worthless to help me manage my home network. The latest update on or around June 15 did nothing to address this issue.
Any ideas how to troubleshoot?
Accepted Solution
CCChelseaA
Problem Solver
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637 Messages
2 years ago
Hello there!
Thank you for reaching out to our Digital Care Team here within our very own Xfinity community!
I know how important it is to be able to have access to the Xfinity application when it's most needed! I use mine almost daily to manage my kiddos internet usage!
A couple of things we may want to try are as follows!
1) Attempting to logout and log back in again, if able to do so.
2) Force close the app, and relaunch it
3) Ensure that the device has an internet connection
4) Clear cache/data from the application
5) Uninstall/Reinstall from Apple or Google play store
Please let us know if you have any further troubles, and we'd be happy to further assistn!
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user_f831fb
Visitor
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3 Messages
2 years ago
Hi Chelsea,
I had done everything except clear cache from the app. Along with clearing the cache, I restarted my phone for good measure, and now I'm in! Thanks for your help.
J
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