U

Saturday, April 19th, 2025 2:35 AM

Xfinity App Not Showing All Features

Upgraded from XB7 to XB8 on Tuesday. Was forced to update my xfinity app. Since that moment, my app only shows two options: Overview and Account. I can’t add devices or check my wifi. I can’t add my xfi pod. It says I have a past balance due when I don’t. When I click on pay bill, it says I have a zero balance. I even paid $10.00 to see if that would clear the false claim and that didn’t work. I now have a $10.00 credit and still the message of a past bill due. I’ve logged out and uninstalled the app what seems like a hundred times. Nothing. I’ve tried the virtual assistant chat. Nothing. They promise text and call backs and they never follow through. They even ended the chat on me after I repeatedly denied their pushiness to sell me packages. Every phone call gets routed back to the virtual chat. Can’t talk to a live person. So frustrating!!!! Xfinity please help!!! This is ridiculous. 

Visitor

 • 

3 Messages

5 days ago

Same exact issue here, upgraded to XB8 and lost all app features and it thinks I have a past due balance...

4 Messages

That [Edited: Language]. Has xfinity helped you?

(edited)

Official Employee

 • 

1.8K Messages

3 days ago

Hey @user_x3t8er, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity App and service issues. I would be more than happy to offer my assistance looking into this further for you.

With a recent modem swap, do you have an option on the Overview tab to go through the activation of the new Xfinity xFi Gateway? The modem may need to be activated and provisioned before the WiFi Tab will populate with the previously used settings.

4 Messages

I do not have this option in the Overview tab. This tab only shows a message of a past bill is due. 

Official Employee

 • 

1.8K Messages

I appreciate you checking @user_x3t8er. I can certainly help get the activation process started on my end. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 Messages

I sent a direct message.  

forum icon

New to the Community?

Start Here