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user_pmb6zm
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Wednesday, April 10th, 2024 1:33 AM

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Xfinity App Not Showing All Services

I have Xfinity TV, Internet, Phone and Mobile services.

After a recent update, the Xfinity App now only shows my Xfinity Mobile service, when I select the Wifi tab, it only shows my 2 Set-Top Boxes as connected devices and none of the other connected devices (mobile phone, tablet, PC, and other IoT) which I know are connected. 

I've reboot my Xfinity Modem multiple times. I've reboot my internet connected devices (mobile phones, tablets, PCs). I've unintalled the Xfinity app, reboot my mobile device and reinstalled.

Nothing seems to fix the problem. How am I supposed to access my services, when the app won't display them?

Question

 • 

Updated 

7 months ago

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Accepted Solution

user_pmb6zm

4 Messages

7 months ago

I'm not sure how the problem was finally executed but after 9 days, the issue has been resolved. I'm able to access all my Services through the Xfinity app, from multiple devices (Apple and Android). Thank you whomever figured out the back-end disconnect.

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XfinityChristy

Official Employee

 • 

1.6K Messages

 

user_pmb6zm We appreciate you getting in touch with us through our Xfinity Community Forum to address this matter. It's great to know that performing the steps of logging out, uninstalling, rebooting, reinstalling, and logging back into the app has resolved the issue. Please let us know if you have any other questions or concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityRaf

Official Employee

 • 

587 Messages

7 months ago

Good evening @user_pmb6zm. Is the app still not showing your services? Please let us know when you can. 

4

0

user_pmb6zm

4 Messages

Correct, I'm still not showing all my Services in the Services tab/section, only Mobile. I am unable to manage any of my Services, except Mobile. In the Wifi tab/section, it only displays a basic image of a router, a router ID and a button to reboot. I've moved from chat with Level 1 to phone call with Advanced Team to a ticket that has supposedly been escalated to the Network Engineering Team. I'm supposed to wait 48 hours for a miracle text to magically get everything to work. I have my doubts.

7 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

Thank you so much for those details @user_pmb6zm.  We are glad to take a closer look at the progress of the submitted ticket.  Generally it can take about 48 hours for the ticket to be assigned and a little bit after that for contact to be made.  Please feel free to shoot us a private message so that we can take a closer look at things for you.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityArmand

Official Employee

 • 

1.8K Messages

Thank you so much for that information Kirsten.  So that I can fully access your account, I would like to shoot you a 6-digit security code. This will be sent to the cell number or email address we have on file for you. Is now a good time to send that to you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_pmb6zm

4 Messages

yes, I'm available now

7 months ago

0

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