7 Messages
xfinity app not working
Installed the xfinity app (com.xfinity.digitalhome version 5.28.0-2) on my Android 14 phone and my Android 9 tablet.
On my tablet, app launches and presents a Sign In screen (which appears to be a native app). I click Sign In and it switches to another screen (not a native app; appears to just be a web browser) and reports I'm already signed in . I click Continue and it presents a DuckDuckGo search page (again not a native app, just a web page).
On my phone, the app just crashes continually; never even get to a sign in screen.
I've tried uninstall/reinstall, force stop, and clear cache/storage on both devices. No change. App simply does not work.
Does anyone test their software any more???
Update: Uninstalled the app downloaded from Google Play and installed the app downloaded from ApkMirror.com. Now the app works on my phone. Still does not work on my tablet. Oy!
EG
Expert
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107.1K Messages
4 months ago
Concern moved here to the Xfinity App help section for assistance.
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XfinityJorge
Official Employee
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1.7K Messages
4 months ago
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_f17c5f
Visitor
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1 Message
1 month ago
I have the same problem.
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