Visitor
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1 Message
Xfinity app not working
I recently got a new xfinity gateway. It is set up and I can connect to wifi but the gateway does not show up on my app. The app states that I’m offline even though my internet and wifi are working. I can't see the status or change the settings. I have tried restarting the gateway, restarting my phone, uninstalling and reinstalling the app but it still isn't showing my current gateway. Please help.
XfinityRoberto
Official Employee
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1.7K Messages
15 days ago
Hi there and welcome to Comcast! I am sorry to hear that you are having troubles with your new gateway showing up on the Xfinity App. You are in the right place and we are happy to assist you today. Thank you so much for providing the steps that you have tried already.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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