Visitor
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2 Messages
Xfinity App on Iphone Not Signing In
I can sign in to my Xfinity account on my computer (which uses Chrome), but not on my iPhone (which uses Safari). When I enter my Xfinity ID, Email, or Phone number and then enter my password, I get an error message "The Xfinity ID or password you entered was incorrect. Please try again." However, when I use the same ID and Password on my computer, it lets me log in.
I have uninstalled and re-installed the app, cleared cache and cookies for Safari, and enabled pop-ups. I have an iPhone 15, iOS Version 26.5 (so it is advertised as compatible with the Xfinity App). I keep getting the same error message. I've seen people post about this issue on here, but the solution hasn't been offered in the comments.
XfinityAdrienne
Official Employee
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2.1K Messages
13 days ago
Good Morning, @user_tg5kjr! Thank you for reaching out to us today over our Xfinity Community Forums! Please remember that sending unsolicited direct messages to an Official Employee of the Xfinity Help & Support Forums is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
I am very sorry to hear about the experience with the App, it certainly is not what we want for our customers at all. Just to ensure we are on the same page, are you still having troubles access the App?
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